Terms & Conditions

As we can accept your order and make a legally enforceable agreement without further reference to you, Please read these terms and conditions carefully. If you are not sure about anything, just email us on info@idglass.co.uk.

General Terms and Conditions

These Terms and Condition will apply to the purchase of the goods by you (the Customer). We are Tan Interiors & Const. Ltd a company registered in England and Wales under number 10700440 whose registered office is at Suite 9, Duke Avenue, Stanley Green Estate, Cheadle, Cheshire, SK86RX with email address info@idgalss.co.uk; telephone number 0330 2211 068 (the Supplier)

These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By Ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Goods

In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

All Goods which appear on the Website are subject to availability.

We can make changes to the Goods which are necessary to comply with any applicable law or safety requirements. We will notify you of these changes.

Personal Information

We retain and use all information strictly under the Privacy Policy.

We may contact you by using email or other electronic communication methods and by pre-paid post and you expressly agree to this.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Tan interiors & Const. Ltd trading as ‘iDGlass’. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission.

All intellectual property including but not limited to books, photographs drawings, plans, sketches, (“the Media”) that are forwarded to or shared with the Company are received by the Company on the basis that you have the rights to permit the Company to use the Media for the purposes of fulfilling your order.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and must not use any illustrations, photographs, video or audio footage or any graphics separately from any accompanying text.

Ordering Process

The order process is setout on the website. Each step allows you to check and amend any errors before submitting the order. It is your responsibility to check that you have used the ordering process correctly.

A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors before we start manufacturing. We are not responsible of any inaccuracies in the Order placed by you.

Any quotation is valid for a maximum period of 14 days from its date, unless we expressly withdraw it at an earlier time.

Price and Payment

The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of order.

Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

We will take payment at the time of ordering from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

Delivery

The delivery charges are set out on our website and are correct to the best of our knowledge at the time of you placing your order.

In the event that your order is over sized or over weight as specified on the website, or your delivery address excluded from normal delivery rates, you may be required to pay extra delivery charges and it might not be possible for us to deliver to some locations.

Please note that our prices for delivery are solely for deliver to addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.

For delivery to these excluded addresses and to Europe and other parts of the world please E-mail us at info@idglass.co.uk with details of you preferred delivery address.

We will deliver the goods to the address you specify for the delivery of your order. It is important that this address is complete and accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we acknowledged your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

The Standard size products will be delivered within 5 working days. Delivery for Custom Products will normally be within 10-14 working days of receipt of order. Delivery of Made to Measure Products ordered using our Template and Fitting service will normally be within 3-4 weeks from date of order.

Risk and Ownership

Risk of damage to or loss of, any Goods will pass to you when the Goods are delivered to you. If you choose to use your own courier service then the risk passes to you as soon as the Goods are handed over to your courier.

Withdrawal and Cancellation rights

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. This is only applies to standard items listed on our website.

Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement.

You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order),. For the avoidance of doubt, all Glass Splashbacks and any other items that are produced in non-standard size or colour are considered bespoke.

If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you.

Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund the same paid amount within 14 calendar days.

We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation)

Cancellation by us

We reserve the right not to process your order if:

We have insufficient stock to deliver the goods you have ordered;

We do not deliver to your area; or

One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

Conformity and Guarantee

We have legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligations.

Upon delivery, the Goods will:

  • Be of satisfactory quality
  • Conform to their description

If you have any questions or complaints about the goods please contact us.  You can do so at 03302211068 (Office Hours 8.00am to 6.00pm Monday to Thursday, Friday 8.00am to 12.00pm & 3.00pm to 6.00 pm) or info@idglass.co.uk

It is not a failure to conform if the failure has its origin in your materials.

Our Made to Measure Glass Splashbacks come with a ten year warranty which cover the glass and image.  As these are supply only products the warranty is only valid if the splashbacks are fitted correctly. Our ten-year warranty does not apply when any of our glass products are used within any moving framework, mechanism or separate component.

Please ensure you leave the required expansion gaps when fitting and seal the entire perimeter of the Splashback using Neutral Cure silicone.  Failure to leave expansion or seal the splashback may cause defects over time.

Please note that if you do not use the silicone/adhesive supplied by ourselves the Product Warranty becomes null and void.

Made to Measure Products using our Templating and Fitting service carry the same ten year warranty on glass and image.

Liability

Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery, we will provide you with a full refund.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions.  We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Government Law & Jurisdiction

The contract is governed by the Law of England and Wales. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Model Cancellation Form

To

idGlass (Tan interiors & Construction Ltd)

Suite 9, Duke Avenue, Stanley Green Estate, Cheadle, SK86RX

Email: info@idglass.co.uk

Contact: 03302211068

(I/We)* hereby give you notice that (I/We)* cancel (my/our)* contract for the sale of the following (goods*/for the supply of the following service)*:

Ordered No. :          ……………………………………………….

Ordered on*/Received on*:          ……………………………………………….

Name of consumer(s):                  ……………………………………………….

Address of consumer(s):   ……………………………………………….

……………………………………………….

Signature of consumer(s): ………………………………………………. (only if this form is notified on paper)

Date:    ……………………………………………….

*Delete as appropriate