Returns Policy

Under “The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134” you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. This is only applies to standard items listed on our website.

Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement.

You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order),. For the avoidance of doubt, all Glass Splashbacks and any other items that are produced in non-standard size or colour are considered bespoke.

If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you.

Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund the same paid amount within 14 calendar days.

We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation)

Model Cancellation Form

To

idGlass (Tan interiors & Construction Ltd)

Suite 9, Duke Avenue, Stanley Green Estate, Cheadle, SK86RX

Email: info@idglass.co.uk

Contact: 03302211068

(I/We)* hereby give you notice that (I/We)* cancel (my/our)* contract for the sale of the following (goods*/for the supply of the following service)*:

Ordered No. :          ……………………………………………….

Ordered on*/Received on*:          ……………………………………………….

Name of consumer(s):                  ……………………………………………….

Address of consumer(s):   ……………………………………………….

……………………………………………….

Signature of consumer(s): ………………………………………………. (only if this form is notified on paper)

Date:    ……………………………………………….

*Delete as appropriate